Financial services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study, the firm recently announced.

The study measures overall investor satisfaction with 18 full service investment firms based on eight factors, including financial advisor, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources, and problem resolution. The firm scored 853 in overall satisfaction, 18 points over the industry average.

“What a great honor it is to be recognized for what matters most, which is making a difference in the lives of our clients,” said Edward Jones Managing Partner Penny Pennington.

Edward Jones ranked highest in investor satisfaction by J.D. Power in 2015 (tied), 2012, 2010, 2009, 2007-2005, and in a tie in 2002, when the study began.

The Fort Dodge financial advisors are: William Kent, Ryan Kent, and Gabe Pettit.