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Not happy with Mediacom

July 25, 2012
Messenger News

To the editor:

Have you seen those Mediacom commercials where the cheerful Mediacom person answers the phone, in person, ready to help?

In those commercials, Mediacom offers to come to my home to fix my phone, cable TV and Internet connection at a time convenient to me, like in the evening or first thing in the morning.

Did you think, as I did, that meant evening or morning in the next day or so?

How about 13 days from now?

My home phone and Internet service have been acting up, completely losing these services, several times a day for over three weeks.

The first two times I called Mediacom about it, I was told there was an outage in my service area, so I would just have to wait until that general outage was repaired. Since my service was (and still is) intermittent, I had no idea when or if the area outage problem was ever fixed.

I dread calling Mediacom, because, unlike in the commercials, getting to a real person requires a frustrating struggle past an automated voice that is only willing to guide me through a tedious self-diagnosis of my problem. I know how to reset my modem, thank you; I've tried that a dozen times lately, to no avail.

So a few days ago, I called again, finally getting to a person who talked only from a prepared script. He eventually made an appointment for a technician to come to my home between 8:30 and 9 a.m. 13 days in the future.

"Is that OK?" he asked. Hell no, that's not OK. He said he would put me on a list to get an earlier appointment if one became available. Oh, how nice of him.

Mediacom expects me to go for nearly two more weeks before they even attempt to find the problem. Meanwhile, my phone and Internet connection work only part of the time.

In the May 2011 issue of Consumer Reports, Mediacom was rated 26th of 28 Internet providers, 21st of 22 phone providers, and 15th of 15 cable TV providers.

So why does the city of Fort Dodge keep renewing their franchise license?

We deserve better.

We deserve the Mediacom in those fictional commercials.

Alec Pendry

Fort Dodge

 
 

 

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