Stewart Memorial Community Hospital receives award

LAKE CITY — Stewart Memorial Community Hospital has been named a 2017 Guardian of Excellence Award winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

According to Cindy Carstens, CEO at SMCH. the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“Our partnership with Press Ganey provides us with monthly feedback that allows us to recognize staff for great work as well as create process improvement plans for an experience that did not go as desired,” she said.

Press Ganey provides patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a leader in patient experience measurement and performance improvement solutions.